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Was your initial phone conversation pleasant and informative? Yes No Upon arrival to your appointment, were you welcomed in a friendly and amicable manner? Yes No Were you offered a beverage or refreshment? Yes No Did your appointment begin on time? Yes No If new to the Salon or Spa, were you given a consultation for your service? Yes No Were you satisfied with the results of your service? Yes No Do you feel the appearance of the Salon and/or Spa was as clean as possible? Yes No Additional Comments:


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